Complaints Book

In accordance with Peru’s Consumer Protection Code, our virtual Complaints Book (Libro de Reclamaciones) is available to you. We will respond within a maximum of 15 business days.

New Fashion Peru · Av. Mariscal Domingo Nieto 260, Lima, Peru · ventas@newfashionperu.pe

1. Consumer information

Full name*

ID / Passport number*

Address*

Phone*

Email*

2. Product or service purchased

Type*

Product Service

Amount claimed (PEN or USD)

Order or receipt number

Description of the product or service*

3. Complaint details

Record type*

Claim (dissatisfaction with the product or service) Complaint (dissatisfaction with customer service)

Details*

Consumer request*

When you send, WhatsApp will open with your request ready so our advisor can reply. We handle your data under our Privacy Policy.

Submit complaint